Terms & Conditions
Effective Date: January 2026
Last Updated: January 09, 2026
1. Introduction
Welcome to Laddar Laboratories (“Laddar,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website laddar.eu and the purchase of our products.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.
2. Company Information
Laddar Laboratories
Registered European Trademark
Address: Merellaan 46, 2289 E.A Rijswijk, Netherlands
Email: info@laddar.eu
Phone: [+31 6 846 70 000]
3. Use of Website
3.1 Eligibility
You must be at least 18 years old to use our website and purchase our products. By using this website, you represent that you are of legal age.
3.2 Permitted Use
You may use our website for:
- Browsing product information
- Placing orders
- Subscribing to newsletters
- Contacting us for inquiries
- Applying to become a distributor
3.3 Prohibited Use
You agree NOT to:
- Use the website for any unlawful purpose
- Transmit viruses or malicious code
- Attempt to gain unauthorized access to our systems
- Copy, reproduce, or distribute our content without permission
- Impersonate Laddar or any third party
- Interfere with the proper functioning of the website
4. Products and Services
4.1 Product Information
We strive to provide accurate product descriptions, images, and nutritional information. However, we do not warrant that product descriptions or other content is error-free, complete, or current.
4.2 Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
4.3 Pricing
- All prices are displayed in the applicable currency (EUR, USD, etc.)
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- Prices may vary by region and distributor
4.4 Health and Safety
Our products are dietary supplements and nutritional bars. They are not intended to:
- Diagnose, treat, cure, or prevent any disease
- Replace professional medical advice
- Be used as a sole source of nutrition
Consult your healthcare provider before using our products, especially if you are:
- Pregnant or breastfeeding
- Taking medications
- Have pre-existing medical conditions
- Allergic to any ingredients
5. Orders and Payment
5.1 Order Process
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason.
5.2 Order Confirmation
You will receive an email confirmation once your order is placed. This does not constitute acceptance. Acceptance occurs when we ship your order or send a dispatch confirmation.
5.3 Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Bank Transfer (for B2B orders)
- [Add other payment methods]
5.4 Payment Security
All payments are processed through secure, encrypted payment gateways. We do not store your complete payment card information.
5.5 Payment Terms
- B2C (Individual Customers): Payment due at time of order
- B2B (Distributors): Payment terms as specified in separate agreements
6. Shipping and Delivery
6.1 Shipping Regions
We currently ship to: [List countries/regions]
6.2 Delivery Times
Estimated delivery times vary by location:
- Netherlands: 2-5 business days
- Europe: 5-10 business days
- International: 10-20 business days
These are estimates and not guarantees. Delays may occur due to customs, weather, or other factors beyond our control.
6.3 Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Weight and size of package
- Shipping method selected
6.4 Risk of Loss
Risk of loss passes to you upon delivery to the carrier.
7. Returns and Refunds
7.1 Return Policy
You may return unopened products within 14 days of delivery for a refund, subject to:
- Products must be in original, sealed packaging
- Products must not be damaged or tampered with
- Return shipping costs are your responsibility (unless product is defective)
- Proof of purchase is required
7.2 Refund Process
Once we receive and inspect the returned product, we will:
- Approve or deny the return
- Process refunds within 14 business days
- Refund to the original payment method
7.3 Non-Returnable Items
The following cannot be returned:
- Opened or used products (for health and safety reasons)
- Products past the 14-day return window
- Custom or personalized products
7.4 Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 7 days of delivery
- Provide photos of the damage
- We will replace or refund at no cost to you
8. Intellectual Property
8.1 Trademarks
“Laddar” and our logo are registered trademarks in the European Union. Unauthorized use is prohibited.
8.2 Copyright
All content on this website (text, images, graphics, logos, videos) is owned by Laddar or our licensors and protected by copyright laws.
8.3 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes.
9. Distributor and Partnership Terms
9.1 Becoming a Distributor
If you wish to become a Laddar distributor:
- You must apply through our website
- We will evaluate your application
- Separate distributor agreements will govern the relationship
9.2 Private Label Services
Private label terms are subject to separate agreements and minimum order quantities.
10. Limitation of Liability
10.1 Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LADDAR AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or data
- Personal injury or property damage (except where caused by our negligence)
- Any damages arising from use of our products
10.2 Maximum Liability
Our total liability to you shall not exceed the amount you paid for the product in question.
10.3 Exceptions
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under applicable law
11. Indemnification
You agree to indemnify and hold harmless Laddar, its officers, directors, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from:
- Your use of the website
- Your violation of these Terms
- Your violation of any rights of a third party
12. Governing Law and Jurisdiction
12.1 Governing Law
These Terms are governed by the laws of the Netherlands.
12.2 Dispute Resolution
Any disputes arising from these Terms or your use of the website shall be resolved through:
- Negotiation: Good faith discussions between parties
- Mediation: If negotiation fails
- Litigation: In the competent courts of Rijswijk, Netherlands
12.3 EU Consumers
If you are an EU consumer, you retain rights under consumer protection laws of your country of residence.
13. Privacy
Your use of the website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect and use your information.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitutes acceptance of the modified Terms.
We will indicate the “Last Updated” date at the top of this page.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Laddar regarding use of the website and supersede all prior agreements.
17. No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
18. Contact Information
If you have questions about these Terms, please contact us:
Laddar Laboratories
Merellaan 46, 2289 E.A Rijswijk
Netherlands
Email: info@laddar.eu
Phone: [+31 6 846 70 000]
Thank you for choosing Laddar Laboratories. We are committed to providing you with the highest quality nutritional products.
Last Updated: January 09, 2026